Frequently Asked Questions

Welcome to the Soul Candi Institute of Music’s FAQ page! Here, you’ll find answers to some of the most common questions about our online learning platform and courses. Whether you’re curious about how our online courses work, need information about enrollment, or have questions about our refund policy, we’ve got you covered. Our goal is to provide you with all the information you need to make the most of your learning experience with us. If you have any additional questions or need further assistance, please don’t hesitate to contact us at info@scim.co.za. Happy learning!

Soul Candi Institute of Music (SCIM) is an esteemed institution specializing in music production, songwriting, and business courses. With 20 years of industry experience, we offer high-quality online learning options to students worldwide.

Our online learning platform uses MasterStudy LMS to provide a comprehensive learning experience. You can access video lessons, interactive quizzes, and assignments through a modern course player. You’ll also have access to a frontend student dashboard and a teacher’s profile for direct communication.

We offer courses in Music Production, Business, and Songwriting. Each course includes various lessons and resources designed to enhance your skills and knowledge.

Visit our website, browse the available courses, and select the one that interests you. Follow the enrollment process, which includes creating an account, paying for the course, and accessing the course materials through our online platform.

Visit our website, browse the available courses, and select the one that interests you. Follow the enrollment process, which includes creating an account, paying for the course, and accessing the course materials through our online platform.

MasterStudy LMS is an advanced learning management system that powers our online courses. It features a powerful course builder, video lessons, quizzes, certificates, and many other tools to enhance your learning experience.

Yes, our courses are designed to be accessible on various devices, including smartphones and tablets, ensuring you can learn on the go.

Prerequisites vary by course. Some courses may require prior knowledge or experience in a related field. Please check the course description for specific requirements.

Once enrolled, you typically have lifetime access to the course materials, allowing you to learn at your own pace and revisit lessons as needed.

You can communicate with your instructor through the course’s Q&A feature or via direct messaging if enabled. Instructors are available to help you with any questions or concerns.

Some courses may include live sessions or webinars. Details about these sessions will be provided within the course materials or schedule.

Yes we do offer refunds. Please have a look at our refund policy.

You can track your course progress through the student dashboard. This feature allows you to see your completed lessons, grades, and any upcoming assignments.

Our courses feature various types of quizzes, including multiple-choice, true/false, and short answer. These quizzes help reinforce your learning and test your understanding of the material.

Our courses feature various types of quizzes, including multiple-choice, true/false, and short answer. These quizzes help reinforce your learning and test your understanding of the material.

Yes, upon successful completion of a course, you will receive a certificate.

You can communicate with your instructor through the course’s Q&A feature or via direct messaging if enabled. Instructors are available to help you with any questions or concerns.

Course content includes video lessons, audio files, written materials, and interactive quizzes. You can access these materials through our modern course player.

Yes, our courses are designed for you to progress at your own pace, allowing flexibility to fit your schedule.

You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions to create a new password.

Yes, we encourage interaction among students through discussion forums and course Q&A sections. This allows you to connect with peers and share insights.

For any issues or questions, you can contact our support team at info@scim.co.za. We’re here to assist you with any concerns or technical difficulties.

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Course Terms & Conditions

Welcome to Soul Candi Institute of Music's online courses. These specific Terms and Conditions apply to the enrollment and participation in our online courses, including Music Production, Business, and Songwriting courses. By enrolling in any of our courses, you agree to adhere to the following terms.

1. Course Enrollment

1.1 Registration

To enroll in a course, you must complete the registration process on our Website. You will need to provide accurate and complete information, including but not limited to your name, email address, and payment details.

1.2 Course Access

Upon successful enrollment and payment, you will receive access to the course materials through your account on the Platform. Access is granted for the duration specified in the course description.

2. Course Content and Delivery

2.1 Course Materials

All course materials provided, including videos, PDFs, and other educational resources, are for personal use only. You may not reproduce, distribute, or share these materials without explicit permission from Soul Candi Institute of Music.

2.2 Updates and Changes

We reserve the right to update or modify course content and materials. Any significant changes will be communicated to enrolled students. We strive to ensure that all content is up-to-date and relevant.

3. Payment and Refunds

3.1 Course Fees

Fees for online courses are as listed on our Website at the time of enrollment. Payment plans are available, and details will be provided during the checkout process.

3.2 Refunds

Refunds for online courses are governed by our Refund Policy. Please review this policy carefully before enrolling. Note that once you start accessing course materials, refunds may be restricted or unavailable.

4. User Conduct

4.1 Participation

Participants are expected to engage respectfully with course instructors and fellow students. Disruptive behavior or abuse towards others will not be tolerated and may result in suspension or termination of access to the course.

4.2 Academic Integrity

You are expected to uphold academic integrity and avoid plagiarism. All assignments and assessments must be your original work. Any form of cheating or dishonest behavior will result in disciplinary action.

5. Technical Requirements

5.1 Access

To participate in online courses, you need a compatible device, a stable internet connection, and a supported web browser. We are not responsible for any technical issues or failures related to your equipment or internet connectivity.

5.2 Technical Support

Technical support is available for issues related to accessing course materials. Please contact our support team if you encounter any technical difficulties.

6. Intellectual Property

6.1 Ownership

All intellectual property rights related to course content, including but not limited to text, images, and video materials, are owned by Soul Candi Institute of Music or its licensors. You are granted a limited, non-exclusive license to access and use the course materials for personal, non-commercial purposes only.

6.2 User-Generated Content

Any content you submit during your participation in the course, such as assignments or discussion posts, grants Soul Candi Institute of Music a non-exclusive, royalty-free, perpetual, and irrevocable license to use, modify, and display the content.

7. Privacy and Data Protection

7.1 Personal Data

We collect personal information, including ID numbers and other sensitive data, as part of the registration and participation process. This data is used to administer your account, process payments, and provide course content.

7.2 Data Usage

Your personal data will not be shared with third parties except as required by law or as outlined in our Privacy Policy. It may be used by our parent company, Soul Candi, and its subsidiaries for purposes related to your course and promotional activities.

8. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued participation in the courses after such changes constitutes your acceptance of the revised Terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from or related to the online courses shall be subject to the exclusive jurisdiction of the courts of South Africa.

10. License Key Terms and Conditions

1. License Key Terms: Upon purchasing an Ableton Live 12 License key as part of your course enrollment, you receive a limited, non-exclusive license to use the software in accordance with the licensing terms set forth by Ableton. This license is solely for your personal use and may not be transferred, shared, or resold.

2. Payment Plan Agreement: If you choose to utilize our payment plan for the purchase of the Ableton Live 12 License key, please be advised that timely payments are essential. In the event that a scheduled payment is missed, your license key will be temporarily deactivated until the outstanding payment is received. Reactivation of the key will occur upon confirmation of the payment.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions or our online courses, please contact us at:

Email: info@scim.co.za
Address: 22 Fredman Drive, Sandown, Sandton

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