Refund
Policy

Effective Date: 2023-12-01

Welcome to www.scim.co.za (the “Website”). This Refund Policy explains the terms and conditions for refunds related to products or services purchased on the Website. By making a purchase, you agree to the terms outlined in this policy.

1. Refund Eligibility

1.1. Physical Products

We accept returns and offer refunds for physical products within 14 days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

1.2. Digital Products or Services

Refunds for digital products or services may be considered on a case-by-case basis. Please contact our customer support at info@scim.co.za to discuss your situation.

2. How to Request a Refund

2.1. Physical Products

Contact our customer support at info@scim.co.za within [X] days of receiving the product. Provide your order number, the reason for the refund, and any supporting documentation.

2.2. Digital Products or Services

Contact our customer support at info@scim.co.za with your order details and the reason for the refund request. We will review your case and respond accordingly.

3. Refund Process

Once your refund request is approved:

3.1. Physical Products

Return the item to the address provided by our customer support. Once we receive the returned item, we will process the refund.

3.2. Digital Products or Services

Refunds for digital products or services will be processed through the original payment method used for the purchase.

3.3. Payment Processing

Refunds will be processed back to your card via PayFast within 48 hours of the dispute being closed. If, for some reason, the refund cannot be processed through PayFast, an EFT (Electronic Funds Transfer) will be made to your account.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Downloadable software or digital content after it has been accessed or downloaded.
  • Gift cards or promotional items.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at info@scim.co.za.

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Course Terms & Conditions

Welcome to Soul Candi Institute of Music's online courses. These specific Terms and Conditions apply to the enrollment and participation in our online courses, including Music Production, Business, and Songwriting courses. By enrolling in any of our courses, you agree to adhere to the following terms.

1. Course Enrollment

1.1 Registration

To enroll in a course, you must complete the registration process on our Website. You will need to provide accurate and complete information, including but not limited to your name, email address, and payment details.

1.2 Course Access

Upon successful enrollment and payment, you will receive access to the course materials through your account on the Platform. Access is granted for the duration specified in the course description.

2. Course Content and Delivery

2.1 Course Materials

All course materials provided, including videos, PDFs, and other educational resources, are for personal use only. You may not reproduce, distribute, or share these materials without explicit permission from Soul Candi Institute of Music.

2.2 Updates and Changes

We reserve the right to update or modify course content and materials. Any significant changes will be communicated to enrolled students. We strive to ensure that all content is up-to-date and relevant.

3. Payment and Refunds

3.1 Course Fees

Fees for online courses are as listed on our Website at the time of enrollment. Payment plans are available, and details will be provided during the checkout process.

3.2 Refunds

Refunds for online courses are governed by our Refund Policy. Please review this policy carefully before enrolling. Note that once you start accessing course materials, refunds may be restricted or unavailable.

4. User Conduct

4.1 Participation

Participants are expected to engage respectfully with course instructors and fellow students. Disruptive behavior or abuse towards others will not be tolerated and may result in suspension or termination of access to the course.

4.2 Academic Integrity

You are expected to uphold academic integrity and avoid plagiarism. All assignments and assessments must be your original work. Any form of cheating or dishonest behavior will result in disciplinary action.

5. Technical Requirements

5.1 Access

To participate in online courses, you need a compatible device, a stable internet connection, and a supported web browser. We are not responsible for any technical issues or failures related to your equipment or internet connectivity.

5.2 Technical Support

Technical support is available for issues related to accessing course materials. Please contact our support team if you encounter any technical difficulties.

6. Intellectual Property

6.1 Ownership

All intellectual property rights related to course content, including but not limited to text, images, and video materials, are owned by Soul Candi Institute of Music or its licensors. You are granted a limited, non-exclusive license to access and use the course materials for personal, non-commercial purposes only.

6.2 User-Generated Content

Any content you submit during your participation in the course, such as assignments or discussion posts, grants Soul Candi Institute of Music a non-exclusive, royalty-free, perpetual, and irrevocable license to use, modify, and display the content.

7. Privacy and Data Protection

7.1 Personal Data

We collect personal information, including ID numbers and other sensitive data, as part of the registration and participation process. This data is used to administer your account, process payments, and provide course content.

7.2 Data Usage

Your personal data will not be shared with third parties except as required by law or as outlined in our Privacy Policy. It may be used by our parent company, Soul Candi, and its subsidiaries for purposes related to your course and promotional activities.

8. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued participation in the courses after such changes constitutes your acceptance of the revised Terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from or related to the online courses shall be subject to the exclusive jurisdiction of the courts of South Africa.

10. License Key Terms and Conditions

1. License Key Terms: Upon purchasing an Ableton Live 12 License key as part of your course enrollment, you receive a limited, non-exclusive license to use the software in accordance with the licensing terms set forth by Ableton. This license is solely for your personal use and may not be transferred, shared, or resold.

2. Payment Plan Agreement: If you choose to utilize our payment plan for the purchase of the Ableton Live 12 License key, please be advised that timely payments are essential. In the event that a scheduled payment is missed, your license key will be temporarily deactivated until the outstanding payment is received. Reactivation of the key will occur upon confirmation of the payment.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions or our online courses, please contact us at:

Email: info@scim.co.za
Address: 22 Fredman Drive, Sandown, Sandton

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