Refund Policy

Refund Policy for www.scim.co.za

Effective Date: [2023-12-01]

Welcome to www.scim.co.za (the “Website”). This Refund Policy explains the terms and conditions for refunds related to products or services purchased on the Website. By making a purchase, you agree to the terms outlined in this policy.

1. Refund Eligibility

1.1. Physical Products: We accept returns and offer refunds for physical products within [X] days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

1.2. Digital Products or Services: Refunds for digital products or services may be considered on a case-by-case basis. Please contact our customer support at [info@scim.co.za] to discuss your situation.

2. How to Request a Refund

To request a refund, please follow these steps:

2.1. Physical Products: Contact our customer support at [info@scim.co.za] within [X] days of receiving the product. Provide your order number, the reason for the refund, and any supporting documentation.

2.2. Digital Products or Services: Contact our customer support at [info@scim.co.za] with your order details and the reason for the refund request. We will review your case and respond accordingly.

3. Refund Process

Once your refund request is approved:

3.1. Physical Products: Return the item to the address provided by our customer support. Once we receive the returned item, we will process the refund.

3.2. Digital Products or Services: Refunds for digital products or services will be processed through the original payment method used for the purchase.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Downloadable software or digital content after it has been accessed or downloaded.
  • Gift cards or promotional items.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [info@scim.co.za].